FAQ

 
Can we book?
We highly recommend bookings as we’re the new kid on the block. Currently we’re taking bookings of up to 10 to a table, up to 2 hours and 15 mins timeslot. Please write any request, eg indoor or outdoor table, baby seat required, etc in the ‘notes’ section when confirming your booking and we will do our best to accommodate your request (but please understand we can’t make any guarantees under current restrictions).
Can I book for longer than 2 hours and 15 mins?
Yes, however, the only way this is possible is to book two sittings/bookings back to back. We cannot guarantee availability.
What are your Taproom trading hours?
Thursday 4pm – 10pm
Friday 3pm - 10pm
Saturday 12pm – 10pm
Sunday 12pm – 6pm
How do I book?
Please book through our bookings system via Now Book It HERE.
What precautions are you taking to make your venue is COVID safe for staff and guests in line with Victorian StateGovernment regulations?
The safety of our customers and staff is of utmost importance. Please read HERE for our full WOLF COVID-19 GUIDELINES
Are you taking walk-ins?
We highly recommend bookings, however we will always try and make some room for Walk-in opportunities. Please note that it will be “first-in-best-dressed” as we must comply with current capacity restrictions. You’re welcome to take a punt and try your luck!
Are you taking functions?
Yes we do take bookings for functions 31 - 50 guests. Please email bar@wolfofthewillows.com.au for any queries around functions.
What is the dress code?
We love a good dress up, just make sure you have adhere to the ‘no shirt, no bare feet = no entry’ logic. Little tip, thongs don't stop chunks of glass, so keep that in mind when choosing your brewery outfit.
Are children welcome?
Yes! Please keep in mind children are required by the state government guidelines to be counted towards the maximum 10 guests in your booking. We ask all parents to supervise their children, noting that due to current COVID restrictions ALL patrons, including children, must be seated during their time at the Taproom. Please also ensure their children have shoes on at all times due to the possibility of broken glass etc.
How far can I book into the future?
At the moment our bookings are open indefinitely. Bookings conditions will be changed once eased COVID restrictions allow it.
Will you be hosting brewery tours?
No we cannot host brewery tours at this time due to current restrictions. We hope to do this in the not so distant future.
How do I cancel my booking?
If you need to cancel your booking please email us at bar@wolfofthewillows.com.au only. Please also call us on 03 9587 2480
Will my personal details be taken?
When you arrive at the Wolf Taproom you will be greeted by a host who will ask you to scan the QR code at the door.  In accordance with Victorian State Government requirements, we kindly ask you enter your details: Name and phone number, to help us in the quick response to contact tracing in case there is a COVID outbreak.
Do I have to wear a mask?
Yes. Staff will be wearing a fitted masks at all times, and customers are also required to wear fitted masks unless consuming food or drink, as directed by the Victorian Chief Health Officer as at the 11th October 2020.
How do I order food and drink?
All food and drink orders will be made available via Mr Yum, an online ordering platform you can use via your smart phone. Scan the QR code and the menu will appear. Food can be ordered in groups or by each individual. All food and drinks will be delivered to your table. Our liquor licence requires that food is served in conjunction with drinks and only to persons aged +18 and over.
What about the weather?
Due to current restrictions we have limited indoor and outdoor capacity. As such, unfortunately we cannot guarantee that your table will be indoors or outdoors, regardless of any request. As a consequence, any booking could be affected by wet weather. If you are seated outside and it rains, unfortunately within the current restrictions, we will not be able to move you to an indoor table. However, there are umbrellas covering as much of the outdoor tables as possible. As always, we will do our absolute best to ensure you have a great experience.
Can I bring my dog?
Yes! Due to food health and safety, dogs are accommodated, but are not allowed to enter the indoor area of the venue and must be supervised at all times. Please make a note of this when booking your table into the comments area of the bookings site and we will try our best to accommodate your table that suits dog owners best. We absolutely LOVE dawgs, but we do reserve the right to ask you to remove your faithful hound if they are creating a disturbance for other patrons.
Can Wolf of the Willows refuse entry?
Management reserves the right to refuse service and entry in accordance with Wolf of the Willows policies and protocols and in accordance with the Liquor Control reform act 1998.

 

 

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